London Appliance Services

 Customer Service:   02034886778

terms and conditions

*Terms and Conditions for Use, Service only*

London Appliance services

Last updated March 04, 2022


1. INFORMATION ABOUT US

1.1 We, London Appliance Services, operate the website www.londonappliancereservices.com.


2. SERVICES AVAILABILITY

2.1 We do not accept orders from outside our coverage area


3. YOUR STATUS

By placing an order through our site, you warrant that:
3.1 you are legally capable of entering into contracts; and
3.2 you are at least 18 years old;
3.3 you are resident in the UK.


4. CUSTOMER INFORMATION

4.1 You should always check that the contact information you provide is correct before booking an engineer appointment. 

5. Privacy

London Appliance Services takes your privacy seriously. For further details, please see our Privacy Policy.


6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 After placing an order, you will receive an email acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. Your booking constitutes an offer to us to buy services. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming your booking ( Booking Confirmation). The Contract between us (Contract) will only be formed when we send you the Booking Confirmation.
6.2 The Contract will link only to those services whose booking we have confirmed in the Booking Confirmation. We will not be obliged to supply any other services which may have been part of your order until the booking of such services has been confirmed in a separate Booking Confirmation.


7. CONSUMER RIGHTS & CANCELLATION

7.1 If you are contracting as a consumer, you have the right to cancel your Contract for services at any time before the expiry of the which is seven (7) working days after the date on which our Contract with you is formed.
7.2 If your order is cancelled following clause

7.3 To cancel a Contract, you must inform us via telephone, email or no later than three business hours before the time of your booking time slot.
7.4 You will not have any right to cancel a Contract for the supply services:
7.4.1 after the end of the  period; or
7.4.2 if you have agreed to the performance of these services before the period has ended; 


*7.5 OUR RIGHT TO CANCEL*
Supply of services are always subject to the availability of engineers, so:-
7.5.1 If we are reasonably unable to supply the services you have ordered, and in the time frame of your order due to circumstances beyond our control, we will endeavour to inform you of this as soon as possible. Insofar as it relates to services that we cannot supply, our Contract with you will be treated as cancelled. 


8. AVAILABILITY AND DELIVERY

8.1 Your order will be fulfilled on the booking date set out in the Booking Confirmation or unless there are exceptional circumstances at a mutually agreed alternative date.
8.2 The services will be delivered to you at the address you provided in your booking request.


9. FAILURE TO PROVIDE ACCESS

9.1 If delivery of services ordered by you was not successful due to your failure to provide access to the property as per your order, we reserve the right to charge you no access fee of £20 including VAT.


10. PRICE AND PAYMENT

10.1 The price of the services will be as quoted after the confirmation email, except in the event of an obvious error. Our total repair cost includes diagnostic and labour, excluding spare part costs, which will be charged separately.
10.2 Services prices exclude VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay unless you have already paid for services in full before the change in VAT takes effect.
10.3. Services prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation. We will charge you the delivery charges if we order your parts from a third-party supplier.
10.4 Our site contains several services, and it is always possible that. We will normally verify prices as part of our booking confirmation procedures so that, where services' correct cost is less than our stated price, we will charge the lower amount when dispatching service to you. Conversely, suppose the service's right price is higher than the price stated on our site. In that case, we will usually, at our discretion, either contact you for instructions before confirming your booking or reject your order and notify you that we are rejecting it.
10.5 If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the services to you at the incorrect (lower) price.
10.6 Payment for all services must be by credit or debit card or cash. We accept most major debit and credit cards. However, we do not accept payment by:
10.6.1 Diner's AmericanExpress; or
10.6.2 AmericanExpress Diners Club; or
10.6.3 Cheque


11. APPLIANCE REPAIRS

11.1. Our one-off fixed charge covers you against the cost of the service engineers call out, diagnostics & labour no matter how long the engineer is there or how many visits he makes to repair the fault. The focus of the repair is based on the description of the responsibility we have been given.
11.2. We aim to repair most domestic appliances. Still, the manufacturer, appliance type, model, and age will significantly influence whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made, the manufacturer will only stock replacement parts for a given period.
11.3. We require payment on the engineer's first visit via Cash or Debit/Credit Card. 
11.4. Our engineer will call out on the agreed date and time to repair your appliance. If any required part(s) is unavailable at the time of the call out, our service engineer will usually order the part(s) within 1-2 working days of the call out. The item(s) will then be delivered to us within two working days of placing the order. If the part(s) are not in stock, this can take three working days, with the norm being around ten working days. It should be noted that, unfortunately, there are a handful of manufacturers whose parts are not easily sourced. In some cases, these have to be obtained from abroad, which will result in a delay in completing the repair. As soon as the part(s) are available, we will contact you to arrange a new appointment date to complete the repair.
11.5. We repair domestic appliances installed in commercial premises. In such instances, we do not offer a guarantee on these repairs.
11.6. Regarding refrigeration equipment, we do not cover food loss or spoilage.
11.7. If you wish us to repair more than one of your appliances on your property, we will charge you at the standard repair rate for any additional work agreed upon between you and us.


12. ISSUES THAT MAY ARISE DURING YOUR REPAIR

12.1. If, at the time of the call out, the fault is found to be as a result of misuse, neglect or poor installation or the appliance make, type or mark is not as described originally, we reserve the right to charge you the complete labour rate corresponding to the brand.
12.2. Where we cannot obtain spare parts from our suppliers to repair your appliance, we reserve the right not to fix your machine. Under such circumstances, we will only charge the diagnostic / administration fee, which is £40 excluding VAT.
12.3. If your appliance cannot be easily accessed to facilitate the repair, we reserve the right to abort the repair. In such instances, we reserve the right to charge you an indemnity fee of £40 excluding VAT.
12.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended your premises and the repair is underway, you will be charged the repair cost (including diagnosis and labour) if you cancel at that point.
12.5. You shall provide safe and sufficient access for installing or removing any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available, and you may cancel your Contract if you do not wish to take the risk of damage to the surrounding area.


13. WARRANTY

13.1 All London Appliance Repair/repairs are guaranteed for six months, for both labour and parts. This guarantee does not cover any subsequent unrelated breakdown/fault (s) to the appliance. It also becomes invalid if the appliance is moved to a new address.


14. OUR LIABILITY

14.1 Subject to clause 14.3, our maximum aggregate liability to you for losses or damages suffered shall not in any circumstances exceed the price paid for the services.
14.2 Subject to clause 14.3, we will not be liable for the following losses:
14.2.1 loss of income or revenue;
14.2.2 loss of business;
14.2.3 loss of profits;
14.2.4 loss of anticipated savings;
14.2.5 loss of data; or
14.2.6 waste of management or office time. However, this clause 14.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for
the direct loss that is not excluded by categories of this clause.
14.3 Nothing in this agreement excludes or limits our liability for:
14.3.1 death or personal injury caused by our negligence;
14.3.2 fraud or fraudulent misrepresentation;
14.3.3 any breach of the obligations implied by section 2 of the Supply of Goods and Services Act 1982;
14.3.4 defective goods under the Consumer Protection Act 1987;
14.3.5 any other matter for which it would be illegal to exclude or attempt to exclude our liability.


15. WRITTEN COMMUNICATIONS

15.1 Applicable laws require that some of the information or communications we send to you be in writing. When using our site, you accept that communication will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication. You acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


16. TRANSFER OF RIGHTS AND OBLIGATIONS

16.1 The contract between you and us is binding on you and us and our respective successors and assignees.
16.2 You may not transfer, assign, charge or otherwise dispose of a Contract or any of your rights or obligations arising under it without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract or any of our rights or obligations arising under it at any time during the term of the Contract.


17. EVENTS OUTSIDE OUR CONTROL

17.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
17.2.1 strikes, lock-outs or other industrial action;
17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
17.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
17.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
17.2.5 impossibility of the use of public or private telecommunications networks;
17.2.6 the acts, decrees, legislation, regulations or restrictions of any government; and
17.2.7 pandemic or epidemic.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


18. WAIVER

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing following clause 14 above.


19. SEVERABILITY

19.1 If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


20. ENTIRE AGREEMENT

20.1 We intend to rely upon these terms and conditions and any document expressly referred to in them concerning the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

21.1 We have the right to revise and amend these terms and conditions from time to time.
21.2 You will be subject to the policies and terms and conditions in force at the time that you order goods and or services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you
notify us to the contrary within seven working days of receipt by you of the goods and or service).


22. CUSTOMER COMPLAINTS

We endeavour to respond to all customer complaints or queries within five days.


23. LICENCE

223.1 Appliancentre Ltd grants you a licence to access our website's content, information, and services for personal use only.
23.2 This licence allows you to download and cache (using your browser) individual pages from our website.
23.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor make our website available via an intranet. Our website or a considerable amount of it is hosted locally on the intranet in question.
23.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
23.5 Our website cannot be placed within the frame-set of another site.
23.6 Third parties are not allowed to "deep link" to pages within our website without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text, should not be misleading, false, derogatory or in any other way offensive.
23.7 The "deep linking" restriction does not apply to affiliate partners who wish to send customers directly to a particular page or product to increase their affiliate sales.


24. COPYRIGHT

24.1 All content, databases, graphics, buttons, icons, logos, layouts, and look & feel are the copyright of London Appliance Services unless expressly acknowledged as otherwise.
24.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
24.3 All product names, logos, trademarks, registered trademarks and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only.
Use of these names, trademarks and brands does not imply endorsement.


25. LAW AND JURISDICTION

25.1 Contracts for the purchase of goods and services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


26. THIRD PARTY RIGHTS

26.1 A person who is not a party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

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